Our Services

Why Us?

  • Free Lifetime Battery Replacement
  • One Stop Fuss Free Watch Purchase - Professional Battery Change, Strap Change, Repair and Servicing
  • Authorized Dealer for over 40 International Brands – Legal and original products only

    Free Lifetime Battery Replacement T & Cs:

    Lifetime battery replacement is available free of charge for all watches purchased from us, and subject to the terms and conditions stated below. You are required to show your warranty card upfront as a condition for receiving the free service at NFW or any H2 Hub outlets, as watches purchased through unauthorized channels are not eligible for any type of service or support. Customers who fail to produce a valid warranty card carrying the H2 Hub stamp are required to pay a replacement fee of S$5 to S$20.

    • This service is only available to customers residing in Singapore.
    • Overseas customers will have to bear shipping costs associated with the replacement of product.


    Why buy from NFW

    • Our products are 100% authentic as we deal only in genuine watches.
    • We have a physical retail presence in Singapore, which makes online shopping with us more secure and at ease for our customers.
    • We provide free lifetime battery replacement for every watch bought from us.
    • We will only charge your card after your order has been shipped.
    • We offer quality services at affordable costs.


    About Watch Servicing and Repair

    As NFW is a part of H2 Hub Group, Watch Smith operates as a separate brand. It is a specialist watch repair and servicing brand. All our staff are our Watch Smiths and trading from key shopping centre locations of our retail shops, they carry out all basic repairs. If the case is too complex we will send it back to our main office where all watches will be worked on with the highest level of watchmaking technology. Supported by a Head Office Workshop Accredited by the Singapore Manufacturing Authorities and as well as Swiss engineers from Zurich, Watch Smith undertakes every conceivable repair you need for your watch. They uniquely carry out a same-day battery & reseal service. From new watch bracelet adjustment, replacement glasses winders & new straps, they clean valet & service wristwatches plus even undertake old watch restoration. We also offer a wide selection of high quality straps and buckles for customers to give their watch a new lease of life. This is also represented by our strap concept called the Strap Bar. Please visit one of the branches for repairs and service to all watches whether new or old. The also offer a free assessment and free estimate service too in advance of any watch repair. All branches carry out bracelet alterations for free if you show your purchase receipt.